Refund policy

Return & Refund Policy

Thank you for shopping at Askhi's Wardrobe. We strive to deliver quality products and an exceptional shopping experience. Please read our policy carefully regarding cancellations, returns, and exchanges.

1. Order Confirmation & Pre-Dispatch Cancellations

Order Verification: Because Cash on Delivery (COD) is our primary payment method, all orders are verified via phone call, WhatsApp, or SMS prior to dispatch.
Free Cancellation: You may cancel your order free of charge at any time before it has been dispatched from our facility. Simply inform our customer support representative during the confirmation call/message or contact us immediately at +92 342 0765877 / h.sultant.2002@gmail.com.
Once Dispatched: Orders cannot be canceled once handed over to the courier partner.

2. Returns & Refunds

No Cash Refunds: Due to the operational nature of COD transactions in Pakistan, we do not offer cash refunds once an order has been delivered and accepted.
Damaged, Defective, or Incorrect Items: In the rare event that you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with unboxing photos or video evidence. Upon inspection, we will arrange for a replacement or item exchange at no extra cost to you.

3. Exchanges (If Applicable)

Exchange Window: Size or style exchanges can be requested within 7 days of delivery, provided the item is unused, unworn, unwashed, and in its original packaging with all tags intact.
Shipping Charges: Unless the exchange is due to an error on our part (damaged or wrong item sent), customer courier fees for sending items back for exchange will be paid by the customer.