Privacy policy

Privacy Policy

At Askhi's Wardrobe, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your details when you visit or make a purchase from our store.

1. Information We Collect

When you visit or place an order on our store, we collect certain information to fulfill your order and improve your shopping experience:

Personal Identification Information: Name, shipping address, billing address, phone number, and email address.
Order & Verification Data: Information required for order confirmation (via call, WhatsApp, or SMS) and Cash on Delivery (COD) processing.
Device & Browsing Data: Information automatically collected via cookies and log files, including your IP address, browser type, time zone, and pages viewed.

2. How We Use Your Information

We use the collected information for the following purposes:

To process, verify, and dispatch your orders.
To contact you via call, SMS, or WhatsApp for order verification prior to shipping.
To communicate with you regarding customer support requests, exchanges, or inquiries.
To detect and prevent potential fraud or courier non-delivery risks.
To improve and optimize our website navigation, product offerings, and overall shopping experience.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We share your information only with trusted service providers necessary to operate our business:

Shopify: Powers our online e-commerce platform.
Courier & Logistics Partners: Delivery services in Pakistan (e.g., Leopard, TCS, Trax) to deliver your parcels and collect COD payments.
Legal Compliance: When required by law, court order, or to protect our legal rights.

4. Data Security & Storage

We implement strict security measures to maintain the safety of your personal data. Your order details and personal information are stored securely on protected servers and encrypted connections.

5. Cookies

Our website uses cookies to store items in your shopping cart, remember user preferences, and analyze website traffic. You can choose to disable cookies through your browser settings, though some store features may not function properly as a result.

6. Your Rights

You have the right to request access to the personal information we hold about you, request corrections to inaccurate details, or ask for your information to be updated or deleted from our records.